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  • #6720

    jef
    Participant
    Points: 9

    When I click the link to go access the PDF document it seems to download fine, but then when I try to open the PDF I get an error message that the file is corrupted! I know the PDF is perfectly fine and the original opens right away.

    – Below is the error message.

    “There was an error opening this document. The file is damaged and could not be repaired.”

    Why is this happening?!
    Please let me know asap.
    Thanks.

    #6766

    davidcapela
    Participant
    Points: 6

    I have the exact same issue and it also happens with other file types.
    I noticed the file is not downloaded in full (ie: file size 300kb; it only downloads 25kb).

    Any help is appreciated.
    Thanks!

    #6789

    uttam
    Staff
    Points: 35

    Hey there,
    We investigated this problem but did not got any issue like this. It might be problem with your server.
    You can PM us your server login info if you want to solve this problem by us.

    Thanks
    Uttam

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