Viewing 8 posts - 1 through 8 (of 8 total)
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  • #4451

    kspence
    Participant
    Points: 19

    Where can I find instructions. In particular how to make use of the categories so the questions are split up by the category on one page.

    • This topic was modified 2 years, 7 months ago by  Sushi. Reason: Tagging product FAQ
    #4453

    Sushi
    Staff
    Points: 199

    Hi there kspence

    You can find the usage and video tutorial in here: https://duogeek.com/products/plugins/duofaq-responsive-flat-simple-faq/

    To show all categories together use this shortcode:

    
    [duo_faq]
    

    To show particular categories:

    
    [duo_faq category="2,5,7"] // where 2, 5, 7 etc are category IDs
    

    To show only one category:

    
    [duo_faq category="CATEGORY_ID"]
    

    Let us know if it goes well.

    #4454

    kspence
    Participant
    Points: 19

    I tried this.
    [duo_faq category="5,6"]

    The title for 6 shows at the top and is displayed first and 5 title doesn’t show at all both at the top and the beginning of the category but there seems to be a place for them.

    What might I be missing here?

    #4455

    Sushi
    Staff
    Points: 199

    Can I see a link of your faq page where you added the shortcode?

    Also, if would be faster if you please send us your admin login access. If you send, please check the box for “Set as private reply”, then I can login and check the issue. You can make a temporary admin access for us.

    #4459

    Sushi
    Staff
    Points: 199

    Hi there

    Just a regular follow up. Did you resolve the issue somehow? Or are you still having problem?

    Please do not hesitate to let us know if you still having problem with the plugin.

    #4477

    Sushi
    Staff
    Points: 199

    The reply of member via email:

    LInk to page
    http://lpwwa.org/WordPress/?page_id=24
    This is all that is on the page
    [duo_faq category="6,5"]

    I think you can see what the problem is from the link. Same thing happens if 6 and 5 are reversed.

    The shortcode should be [duo_faq category=”6,5″] not [duo_faq category="6,5"]. " should be replaced with ” (quote) sign, you can try single quote too.

    Also, when you post the shortcode, please use text mode of the editor, not visual mode. Otherwise, write the shortcode, not copy and paste 🙂

    And if it is still not working, please send us admin user access marking as private reply so that we can find out the culprit.

    • This reply was modified 2 years, 7 months ago by  Sushi.
    #4479

    kspence
    Participant
    Points: 19

    OK, I see what happened. When I first got you response it was not showing as it is now. I was seeing all the extra text before and after the 6,5 and thought what is what I needed to use.

    All is good now but I am wondering why my post is the only one on the Forum. I see no other posts.

    Thanks,
    Ken

    #4480

    Tony
    Staff
    Points: 18

    Hi Ken,

    Really happy to know that all is working good for you.
    Interesting thing is, we have just launched our support forum. Previously we were giving support in email, but in most of the cases, it became tough for our clients to keep track of all these emails.

    For solving it, we have launched this support forum and surprisingly you are our very first user of this section. So a big congratulations for you!

    In this happiness, we want to gift you a membership in our “Exclusive Support Forum” so that you can taste our “Exclusive Support” for 1 month for FREE ! Please let us know if you are interested.

    # If you have any questions or queries about our products, feel free to post here:
    https://duogeek.com/support/forum/duogeek-products/

    # If you have any suggestions or feature requests for us, please post here:
    https://duogeek.com/support/forum/feature-requests/

    # If you have any kind of query regarding WordPress, we will answer here:
    https://duogeek.com/support/forum/general-wordpress/

    Hope you will like it. Have a nice day.

    Regards,
    Tony

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