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  • #4555

    richyread
    Participant
    Points: 7

    I noticed in the last plugin update the following features:

    1.4.0
    Added: Sorting feature for questions
    Added: Sorting feature for categories
    Improved: Performance

    I cannot seem to find any information either in the plugin or on the site listing how to activate these options. I am assuming that it is somehow connected to the ‘Order No’ field within each FAQ post (Screenshot: http://prntscr.com/6z9749) but this does not seem to have any effect on the displayed sort order.

    Can you provide some more detail please on the sorting feature(s)?

    Many thanks.

    RIchyread.

    #4557

    Sushi
    Staff
    Points: 199

    Hi there

    You got it right. “Order no” is the field where you have to put integer number (1, 2, 3 etc) of order. Same for the category screen:-

    But as you said, question ordering is not working for you, do you have any caching plugin activated? If there is a caching plugin, please delete cache and deactivate caching plugin and check.

    If you don’t have cache or the issue still exists, please create an admin account for us and send to us. While sending, make sure you check the box “Set as private reply” so that it will be hidden from everyone else. We will check the issue in your site.

    Best Regards
    Sushi

    #4563

    richyread
    Participant
    Points: 7

    Thanks for the quick feedback.

    I’ve double checked and it seems that the sort order only works when there is a value set for each question in the given category.

    Not really a bug I suppose, more of a tip to include in the instructions to make sure this is filled in for each question.

    ***Feedback/Suggestion***
    Suggestion 1
    Would it be possible to include these Sort Order fields within the ‘All Questions’ view of the plugin?
    If so and they were toggle-able options, this would allow the display to be sorted into a logical order the same as is displayed on the front-end.
    This would make finding a question for editing from a long list much easier.

    Suggestion 2
    Having 2 entry panels in the WordPress toolbar – one for Duo settings and then another for the actual questions, seems wasteful in what is already a pretty cluttered area once you have a handful of other plugins installed.
    Having the questions panel named ‘FAQ’ makes it align very close to the standard WordPress ‘FAQs’ entry which is also confusing for editing questions (I have on a couple of occasions created the questions in the WordPress default section without realising)

    Could the FAQ questions panel be merged under the Duo Settings panel to make for a cleaner interface?

    If this is not possible and/or not a quick fix, could a temporary solution be to append the ‘FAQ’ panel with the term ‘Duo’ to help distinguish it from the default WordPress FAQ’s panel?

    Screeshot of suggestions: http://prntscr.com/6z9xr9
    **********

    Many thanks,

    Richyread.

    • This reply was modified 2 years, 1 month ago by  richyread.
    #4566

    Sushi
    Staff
    Points: 199

    Hi Richyread

    Both are nice suggestions indeed. It would be better if you post that in our feature request forum 🙂

    But I am sending a message to the developer so that he can follow up.

    Thanks again
    Sushi

    #4572

    Damien
    Staff
    Points: 8

    Hi Richyread,

    Thanks for your suggestions. We are happy to let you know that both of your suggestions are already in our checklist and hopefully we can give you a way to change the FAQ menu in this Friday. About the order no column I can’t give you any ETA, but it will be added soon 🙂

    Thanks,
    Damien

    #4643

    Sushi
    Staff
    Points: 199

    Hi Richyread,

    We have released an update. You can update the plugin and you can change the menu item name to something else you want.

    You need to add this code in your theme’s functions.php:

    
    add_filter( 'duo_change_faq_menu_name', 'duo_change_faq_menu_name_cb' ); 
    function duo_change_faq_menu_name_cb( $menu ){ 
        return "New Menu Name instead of FAQ"; 
    }
    

    Alternate way to use this code is mu-plugins. Please check this article to know about mu-plugins: https://duogeek.com/blog/how-to-create-a-wordpress-mu-plugin/

    Let us know if it works.

    Regards
    Sushi

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